Frequently Asked Questions (FAQ)
Shipping Policy – Frequently Asked Questions (FAQ)
1. When will my order be processed?
All orders are processed within 1 to 3 business days (Monday to Friday). You’ll receive an email confirmation once your order has been dispatched.
2. What is the order cut-off time?
Orders placed before 11:00 PM (Monday to Friday) will be processed the next business day. Orders placed after 11:00 PM will begin processing on the following business day.
3. How long will delivery take?
Delivery usually takes 2 to 4 business days after dispatch. Please note that transit times may vary depending on your location and courier conditions.
4. How much is the shipping fee?
Shipping costs depend on your order value:
| Order Value (GBP) | Delivery Time | Shipping Fee |
|---|---|---|
| £0.00 – £50.00 | 2–4 business days | £5.00 |
| £50.01 – £100.00 | 2–4 business days | £10.00 |
| £100.01 – £150.00 | 2–4 business days | £15.00 |
| £150.01 – £200.00 | 2–4 business days | £20.00 |
| £200.01 – £250.00 | 2–4 business days | £25.00 |
| £250.01 – £300.00 | 2–4 business days | £30.00 |
| £300.01 – £400.00 | 2–4 business days | £40.00 |
| £400.01 – £499.99 | 2–4 business days | £50.00 |
| £500.00 and above | 2–4 business days | Free Shipping |
5. Where do you deliver?
We currently deliver exclusively within mainland United Kingdom.
We do not ship to PO boxes, Scottish Highlands, islands, Northern Ireland, or international destinations.
6. How can I track my order?
Tracking details will be sent to your registered email within 24 hours after dispatch. Please allow up to 6 business days after placing your order for tracking updates to appear.
7. Can I change my shipping address?
Yes. You can update your shipping address by contacting us at info@solarvoxgreen.co.uk within 24 hours of placing your order.
After dispatch, we cannot guarantee address changes.
8. Can I cancel my order?
You can cancel your order by emailing info@solarvoxgreen.co.uk within 24 hours of placing it.
If the order has already shipped, cancellations will follow our Return & Refund Policy.
9. What should I do if my order is delayed, lost, or damaged?
If your order is delayed, lost, or arrives damaged, contact us immediately. We’ll work with the courier to resolve the issue and arrange a suitable solution.
10. How can I contact SolarVoxGreen for shipping inquiries?
📧 Email: info@solarvoxgreen.co.uk
📞 Phone: +44 333 090 5684
Our support team will respond within 24 hours (Monday to Friday).