Terms of service

This website is operated by AV COMMERCE LTD T/A SOLARVOXGREEN. Throughout the site, the terms “we”, “us” and “our” refer to AV COMMERCE LTD T/A SOLARVOXGREEN.
We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.

1. ONLINE STORE TERMS

  • You confirm that you are at least the age of majority in your country or province of residence, or have consent for any of your minor dependents to use this site.
  • You may not use our products for illegal or unauthorized purposes or violate applicable laws.
  • Transmission of viruses, malware, or destructive code is prohibited.
  • Any breach will result in immediate termination of your Services.

2. GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time.
  • Your content (excluding credit card data) may be transferred unencrypted over networks and adapted to technical requirements.
  • Credit card data is always encrypted during transfer.
  • You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information on this site is inaccurate, incomplete, or outdated. Content is for general information only. We reserve the right to modify content at any time without obligation to update it.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices may change without notice. We may modify or discontinue the Service at any time without prior notice and are not liable for such changes.

5. PRODUCTS OR SERVICES

  • Some products or services may be available exclusively online.
  • Products may have limited quantities and are subject to our Refund Policy.
  • We strive for accurate images and colours but cannot guarantee perfect accuracy.
  • We reserve the right to limit sales or discontinue products at any time.

6. PAYMENT POLICY

Checkout Process

  • Proceed to checkout when ready to purchase.
  • Guest checkout is available.
  • Review the total cost, including taxes and shipping, before payment.

Accepted Payment Methods

  • Visa
  • MasterCard
  • American Express (Amex)
  • PayPal
  • Other secure payment options displayed during checkout

Payment Security

  • Transactions are secured with 128-bit SSL encryption.
  • No credit card information is stored after completion; all data is securely transmitted to our payment processor.
  • Our systems comply with PCI DSS security standards.

Fraud Prevention

  • We may verify customer details before processing certain orders.
  • Accurate contact details are required to confirm orders if necessary.

7. ACCURACY OF BILLING AND ACCOUNT INFORMATION

  • We reserve the right to refuse any order.
  • Restrictions may apply to orders using the same account, credit card, or billing/shipping address.
  • If we change or cancel an order, we will notify you using the provided contact details.
  • You must keep your account and payment details current and accurate.

8. OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. Use of these tools is at your own risk and subject to third-party terms.

9. THIRD-PARTY LINKS

Our Service may include materials from or links to third parties. We are not responsible for third-party content or liable for damages from their use.

10. USER COMMENTS, FEEDBACK, AND SUBMISSIONS

Any materials sent to us may be used without restriction, unless otherwise agreed in writing. Unlawful or harmful material is prohibited.

11. PERSONAL INFORMATION

Submission of personal data is governed by our Privacy Policy.

12. ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors and cancel orders if necessary.

13. PROHIBITED USES

  • Breaking laws or infringing on rights
  • Harassing, abusing, defaming, or discriminating
  • Uploading malicious code
  • Collecting personal data without consent
  • Fraudulent activity

14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free service. The Service and products are provided “as is” without warranties. Liability is limited to the maximum extent permitted by law.

15. INDEMNIFICATION

You agree to indemnify AV COMMERCE LTD T/A SOLARVOXGREEN against claims from your breach of these Terms or violation of laws.

16. SEVERABILITY

If any provision is invalid, the remainder of the Terms remains in effect.

17. TERMINATION

These Terms remain in effect until terminated by either party. We may terminate immediately for any breach.

18. SECURITY ISSUE REPORTING

If you identify a security vulnerability or issue:

  • Email info@solarvoxgreen.co.uk with the subject “Security Issue Report”
  • Provide a detailed description and any supporting material
  • We will investigate promptly and update you

19. ENTIRE AGREEMENT

These Terms and posted policies constitute the entire agreement between you and us.

20. GOVERNING LAW

These Terms are governed by the laws of the United Kingdom.

21. CHANGES TO TERMS

We may update these Terms at any time by posting changes on our website. Continued use constitutes acceptance of changes.

22. CONTACT INFORMATION

AV COMMERCE LTD T/A SOLARVOXGREEN
125 London Road, Burgess Hill, RH15 8LU
Email: info@solarvoxgreen.co.uk
Phone: +44 333 090 5684
Company Number: 16248642