Privacy policy

Last updated: August 14, 2025

SolarVoxGreen operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SolarVoxGreen is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment details, and transaction history.
  • Account information including your username, password, preferences, and settings.
  • Transaction information including items you view, add to cart, purchase, return, or exchange.
  • Communications with us including customer support inquiries.
  • Device and usage information including browser, IP address, and navigation activity.

Personal Information Sources

  • Directly from you when you create an account, use the Services, or contact us.
  • Automatically from your device when using our Services through cookies and similar technologies.
  • From our service providers and partners.
  • From other third parties where permitted by law.

How We Use Your Personal Information

  • Provide, tailor, and improve the Services, process orders, and deliver products.
  • Send marketing and promotional communications (where permitted).
  • Ensure security and prevent fraud.
  • Communicate with you regarding your account or orders.
  • Comply with legal obligations.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify and other vendors providing services on our behalf.
  • Business and marketing partners.
  • Third parties with your consent.
  • Our affiliates or corporate group.
  • Authorities when required by law.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit will be shared with Shopify and may be processed in other countries. For more details, visit the Shopify Privacy Policy.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked through our Services. Please review their privacy policies.

Children's Data

Our Services are not intended for children, and we do not knowingly collect information from those under the legal age of majority in their jurisdiction.

Security and Retention of Your Information

We use appropriate measures to protect your personal information, but no method is 100% secure. We retain data only as long as necessary for business and legal purposes.

Your Rights and Choices

Depending on where you live, you may have rights to access, delete, correct, or restrict processing of your personal information. You can exercise these rights by contacting us using the details below.

Complaints

If you have concerns about our handling of your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer your personal information outside your country. If we do so, we will ensure appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date will reflect the latest version.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us using the details below:

AV COMMERCE LTD T/A SOLARVOXGREEN
125 London Road, Burgess Hill, RH15 8LU
Email: info@solarvoxgreen.co.uk
Phone: +44 333 090 5684
Company Number: 16248642

For the purpose of applicable data protection laws, we are the data controller of your personal information.