Shipping policy
Shipping Policy
At SolarVoxGreen, we are dedicated to providing a smooth and reliable delivery experience for every customer. Please review the details below regarding our order processing, shipping times, and delivery fees.
Order Cut-Off Time
All orders placed before 11:00 PM (Monday to Friday) will be processed starting the next business day. Orders placed after 11:00 PM will be processed on the following business day.
Order Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday). You will receive a confirmation email once your order has been dispatched.
Order Transit Time
Delivery typically takes 2 to 4 business days (Monday to Friday) after dispatch. Please note that transit times may vary based on your location and courier conditions.
Shipping Rates
We offer Standard Shipping across the mainland United Kingdom.
|
Delivery Time |
Order Value (GBP) |
Shipping Fee |
|
2–4 business days |
£0.00 – £50.00 |
£5.00 |
|
2–4 business days |
£50.01 – £100.00 |
£10.00 |
|
2–4 business days |
£100.01 – £150.00 |
£15.00 |
|
2–4 business days |
£150.01 – £200.00 |
£20.00 |
|
2–4 business days |
£200.01 – £250.00 |
£25.00 |
|
2–4 business days |
£250.01 – £300.00 |
£30.00 |
|
2–4 business days |
£300.01 – £400.00 |
£40.00 |
|
2–4 business days |
£400.01 – £499.99 |
£50.00 |
|
2–4 business days |
£500.00 and above |
Free |
Order Tracking
Once your order has been dispatched, tracking information will be sent to your registered email address within 24 hours. Please allow up to 6 business days after placing your order for tracking updates to appear.
Address Changes
If you need to change your shipping address, please contact us at info@solarvoxgreen.co.uk within 24 hours of placing your order. Once the order has been dispatched, we cannot guarantee address modifications.
Order Cancellations
If you wish to cancel your order, please contact us by email within 24 hours of placing it. Once your order has shipped, cancellations will follow our Return & Refund Policy.
Delivery Areas
We currently deliver exclusively to the mainland United Kingdom. We do not ship to PO boxes, Scottish Highlands, islands, Northern Ireland, or international destinations.
Delayed or Lost Deliveries
If your order is delayed, lost, or damaged in transit, please contact us immediately. We will work with the courier to resolve the issue promptly and ensure a suitable solution.
For any shipping-related questions, please contact us:
📧 Email: info@solarvoxgreen.co.uk